At MK Brothers Food Stuff LLC, we believe in maintaining transparency, integrity, and excellence in every aspect of our operations. Our business policies are designed to ensure quality, customer satisfaction, and full compliance with UAE laws and regulations.
1. Our Commitment
We are committed to delivering high-quality food products that meet UAE safety standards while maintaining ethical and professional business practices. Our team ensures every transaction and service reflects our core values, honesty, reliability, and trust.
2. Our Product Quality and Safety Policy
Our products are sourced only from trusted and approved suppliers. We strictly follow UAE Food Safety Law and Fujairah Municipality regulations.
We make sure:
- Our storage and transportation facilities maintain the required temperature and hygiene standards.
- Each product is inspected for quality and freshness before delivery.
- Our staff are trained to handle food safely at every stage.
3. Our Pricing and Payment Policy
Our pricing is fair and competitive, based on market value and product quality.
We accept payments through cash, cheque, bank transfer, and other secure methods.
For B2B clients, payment terms may be based on agreed credit periods.
We reserve the right to take action on delayed or unpaid invoices as per UAE commercial law.
4. Our Delivery Policy
Our delivery process is fast, safe, and efficient.
We aim to deliver orders within the committed timeframe, usually the same day within Fujairah and Sharjah, and 1–2 days across the UAE.
All deliveries are handled by trained logistics partners who ensure product quality and freshness are maintained.
If there are unexpected delays, our team will immediately inform the customer.
5. Our Return and Refund Policy
We want every customer to be satisfied with our products.
If any item is damaged, expired, or incorrectly delivered, customers can contact us within 5 hours of delivery.
After verification, we will arrange for a replacement or refund.
For safety reasons, perishable or opened products cannot be returned.
6. Our Order and Cancellation Policy
Customers can cancel orders before dispatch.
Once dispatched, cancellation is not possible for perishable food items.
Refunds for prepaid canceled orders will be processed within 7 working days.
7. Our Customer Service Policy
Our customers are at the heart of everything we do.
We are always ready to listen, respond, and improve based on your feedback.
Our support team can be reached by phone, WhatsApp, or email, and we aim to respond within 24 hours.
8. Our Legal and Compliance Policy
We operate in full compliance with UAE commercial and food safety regulations, including:
- UAE Food Safety Law
- Fuajairah, Sharjah Municipality Food Control Department requirements
- Federal Tax Authority (FTA) VAT rules
- UAE Commercial Companies Law
All our business transactions and records are maintained accurately and transparently.
09. Our Employee Conduct and Safety Policy
Our employees represent who we are.
We ensure our team maintains high hygiene standards, follows safety protocols, and receives regular training on food handling and customer service.
We do not tolerate any unethical or unsafe behavior within our company.
10. Our Marketing and Communication Policy
We believe in clear, honest, and responsible communication.
All our promotional activities are transparent and follow UAE consumer protection laws.
We only contact customers for marketing purposes with their consent.
11. Our Dispute Resolution Policy
We believe in resolving issues fairly and professionally.
If any dispute arises, we first aim for an amicable solution through open communication.
If required, the matter will be governed under UAE law and handled in the jurisdiction of UAE courts.
